DOL Hourly vs Salary in Veterinary Hospitals

Attended the Financial Boot Camp this week and was surprised the hear the Department of Labor is ramping up their field investigators from 1200 to 1800! There focus will be on small business employers incorrectly classifying exempt and non-exempt employees. Non-exempt employees (such as receptionists, technicians, assistants) are entitled to overtime (in Colorado that is anything over a 12 hour work day or 40 hour work week). Be sure your team member is properly categorized as determined by the DOL. http://www.colorado.gov/cs/Satellite/CDLE-LaborLaws/CDLE/1248095305395
Read the attached article in the body of the blog; DOL Ramps Up Wage and Hour Enforcement. SHRM Online Legal Issues, April 2012
Linked is an article Phil Seibert, CVT wrote on Hourly vs Salary for the veterinary community.
Another area of concern is the offering of free services over 20% of an employees gross income. Both the employer and employee may be audited in this case.
This isn’t new news, I just think veterinary practices need to revisit their policies and make sure they are following the DOL just in case more hospitals are audited.

DOL Ramps Up Wage and Hour Enforcement

5/11/2012 By Allen Smith

The U.S. Department of Labor’s (DOL) wage and hour enforcement under the Obama administration has become markedly more hostile toward employers, according to Paul DeCamp, former administrator of the Wage and Hour Division under President George W. Bush and an attorney at Jackson Lewis’ Washington, D.C., regional office.
‘New Normal’
Speaking at the 2012 Jackson Lewis Corporate Counsel Conference in Washington, D.C. on May 11, 2012, DeCamp said the division’s investigators are being instructed to seek civil penalties even in a first investigation of a site. He described this as unusual, saying it used to be that penalties were only for second or third violations.
DeCamp said he’s also seeing a broader effort to resolve claims on an enterprisewide basis. It used to be that an investigation would be resolved at a site. Now if there is a violation at a site, a companywide investigation may follow.
Liquidated damages are the “new normal,” even at the administrative stage, he said. It used to be that just back pay would be recovered at the administrative stage, not back pay and liquidated damages. He described this change as “daring employers to litigate.”
There are 50 percent more federal wage and hour investigators now than in 2008, he said, noting that in its 2013 requested budget, the DOL sought 1,839 full-time investigators. In 2008, there were just 1,208 investigators.
Wage and hour claims continue to grow. DeCamp said that from April 1, 2010, through March 31, 2011, plaintiffs filed 7,008 Fair Labor Standards Act (FLSA) cases in federal courts, which was an increase of more than 15 percent over the prior year. Plaintiffs today bring more than three and a half times as many FLSA cases as they did 10 years ago, when the annual filings for the year ending March 31, 2001, totaled 1,961 cases.
Targeted Industries Industries targeted in FLSA class actions and Wage and Hour Division investigations include:
Construction, specifically residential construction.

Hospitality, specifically food/beverage and housekeeping.

Janitorial.

Home health care.

Child care.

Transportation.

Warehousing.

Meat/poultry processing.

Staffing companies.

Franchisor/franchisee.

Corporate parent/subsidiary.

Gentlemens’ clubs.
Increasingly, class-action wage and hour complaints name individual officers, such as vice presidents of HR, and managers as defendants, DeCamp noted. Courts have been reluctant to dismiss claims against individuals who arguably had some role in setting or implementing the policies at issue, particularly where there is an ownership interest, he noted.
Exempt Positions Scrutinized More Closely
Positions receiving particular scrutiny in the professional exemption include accountants, engineers and information technology. “There is a lot of activity with the professional exemption,” DeCamp remarked.
The executive exemption hasn’t seen as much attention, he said, but there have been challenges to the classification of retail and restaurant store managers and assistant managers under this exemption as well as construction superintendents.
The amorphous administrative exemption is the hardest exemption to satisfy, he said, noting that mortgage underwriters, mortgage loan officers and “everybody else” who tries to fit in this exemption are being targeted by the DOL and plaintiffs’ attorneys.
And under the outside sales exemption, there is litigation over whether pharmaceutical sales employees and account reps should be exempt, including one case before the U.S. Supreme Court, Christopher v. SmithKline Beecham Corp.
Timekeeping Practices
DeCamp highlighted timekeeping practices that can lead to class actions, including:
Automatic meal deductions.

Supervisors editing employee time.

Rounding.

Required early arrival.

Off-the-clock pre-shift meetings.

Off-the-clock shift exchange.
The automatic meal deduction is only unlawful if a meal is not taken, but often the DOL will conclude it has not, particularly in the health care industry, he noted.
In addition to complying with the FLSA and state wage and hour laws, Decamp recommended that employers tell employees that if their time records are not accurate, they should let employers know immediately. Allen Smith, J.D., is manager, workplace law content, for SHRM.
Related Article: Supreme Court Weighs Whether Pharmaceutical Sales Reps Are Entitled to Overtime Pay, SHRM Online Legal Issues, April 2012

Tips for Success

Do you want to become more successful? What does “being successful” look like to you? I imagine there are a number of various “successful” pictures. It is different for everyone. Take a few moments to write out what success looks like to you and how it will feel to reach that level of success.

You may want to increase and engage in better defined:

  1. time management,
  2. organizational skills,
  3.  ideas about money stewardship and
  4. effectively communicating with others.

Found this ideal website for you! Sign up and receive FREE weekly articles on success tips!

Tips for Success: http://www.tipsforsuccess.org/index.htm

You may consider choosing a tip from this website as a topic of discussion at your team meetings. Or ask a team member to view the site, choose a topic, and present on that information. Remember, growing your team is crucial and within your working environment is the best place to begin! Mentor, encourage, and improve professionalism, self-confidence and communication. Looks like a win/win situation to me!

Yours in Success, RR

Leading by Example; Attentive Listening

Every day you have an opportunity to lead by example. Think about it;

  • diverting gossip,
  • taking the higher road,
  • positively commenting on a job well done,
  • offering a sincere “thank you.”

Simple things and yet so powerful when leading by example.

You may be a team leader, a go-getter, a person with a vision or even hold the title of manager or doctor. How do you lead by example?

Lean in, focus and listen, intently, consciously and with the desire to improve

If you act as a leader, if you automatically choose to look at the bright side of things, see the glass as half-full and do all this with sincerity, without really even thinking of it, then you may be on the path to being a great leader. Can you see solutions and allow (or even better yet, encourage) others to come up with solutions, too? Anyone can talk about problems, day in and day out. A leader helps to identify and bring to fruition solutions!

A leader “talks the talk and walks the walk.” What does that mean to you?

I’ve written before, ” a common trait between great leaders, they are great listeners.” That may seem counterintuitve, however it is correct. Listening, really engaged in hearing the other person’s story, makes a good leader! Make a conscious choice to listen to your colleagues/clients complete thought, without interruption. Intently listen, with all your attention on that one conversation, focusing into that one moment, and see how it feels. Absorb it, reflect upon what was said, THEN respond. Try this once a day, then twice a day, then 90% of the time and see how drastically improved and  solid your interactions become. Seriously, try it!

Often times, when we think we are listening, we are calculating what we will respond, often times distracted by who knows what, or just plain uninterested. Is that engaged listening? No, that is engaged responding, off in lala land and disrespectful.

Listen to the entire “story” being told to you. Possibly it is an entire “history,” or even “instructions.” I dare you to listen to the entire conversation, consider your response, mirror what was said, get a solid understanding of the intent, THEN respond with your answer or suggestion.

How well do you listen? I challenge you to watch your actions regarding engaged/attentive listening for a week, then answer the simple question, how well do you listen, with an accurate sense of your listening skills.

The skill of listening is often unappreciated because many believe that  listening is a passive activity that doesn’t permit people to actively  demonstrate their knowledge. Yet effective listening is one of the more powerful  factors of attractiveness to others and a significant contributor to improving  relationships.

http://jerry-lopper.suite101.com/effective-listening-skills-for-personal-growth-a147693

Following are a few links to Leadership and Listening. Find a couple interactive listening quizzes. Sit down with pen and paper and see how well you listen……I DARE YOU!

AVMA has this FANTASTIC PDF for the veterinary team! http://ebusiness.avma.org/EBusiness50/files/productdownloads/AVMATipsBook.pdf

Active Listening, Conflict Research Consortium: http://www.colorado.edu/conflict/peace/treatment/activel.htm

Listening Quiz #2, vacationing with the birds. How well did you do?

http://www.youtube.com/watch?v=akxmJyHAazY&feature=relmfu

Great video on Right and Left and their story with quiz at the end. How well did you do?

http://www.youtube.com/watch?v=ogK2r5E0kw4&feature=related

What have you learned from these quizzes?

Do it, Listen Attentively, RR

 

 

 

 

Pet Loss ten times more previlant in Veterinary Medicine

Your team may have never thought of that before,”We deal with death ten times more often in veterinary medicine than in the human field.” I present that concept to veterinary technician students yearly and I am always surprised by their response. Most have never considered that aspect of working with animals.

Yes, we love them, see them as a puppy/kitten/foal, help to neuter /alter them, work through behavior problems, help them survive their adolescent years, nurse them through ailments, treat them as they mature, begin senior care at 7 years (human calendar years, 49+/- pet years), manage their senior years, offer hospice care and assist with end-of-life around 10-12 (avg) years of age. That’s rather fast, when you think about it.

In the past, I have been encouraging veterinary technicians and health care team members with a passion for pet loss and grief to take hold of that passion and create a peaceful experience for the pet, pet owner and children. When I worked on the floor at Town & Country as a technician,  I often times helped parents assist their children with the transition of their cherished pet; before, during and after euthanasia or death. Often times crying with the family, too.

Now, we have so many ways we can help families with the end-of-life care! Consider a few of these educational opportunities for the veterinary health care team:

Pet-Loss Grief Recovery Specialist (online program with certificate): http://www.aihcp.org/ceu-program-grief-pet-loss.htm

Pet Loss & Grief: Understanding The Pieces  This retreat-style 3 day session will take participants through every aspect of the pet loss process as well as touching on areas of Self-Care for the Caregiver and how to incorporate being a caregiver into a healthy life-style as well as how to effectively market your pet loss services. http://www.pet-loss-grief.com/

International Association of Animal Hospice and Palliatve Care  offers many webinars and a convention will be held in Denver in November: http://www.iaahpc.org/index.php/education/iaahpc-webinars

IAAHPC Facebook: http://www.facebook.com/AnimalHospice

IAAHPC LinkedIn: http://www.linkedin.com/groups/IAAHPC-International-Association-Animal-Hospice-3966424

Here’s to offering all our family membes a peaceful passing. RR

Introverts and Ideas

You may enjoy viewing this video. I DID!

http://emmasparkologist.co.uk/2012/04/04/introverts-and-ideas/

I recommend you view this and think of the fact that the veterinary community is largely Introverts (60-70%, myevt.com). Absolutely enlightening. Allow for more solitude and inner-reflection when asking your veterinary team for their input.

Thanks, RR