New Year’s Goal #3 Job Descriptions

Team training, opportunities for professional development.Over the past few months, while offering online VSPN courses, it appears every topic eventually leads to 1) Mission/Vision/Values and 2) well defined job descriptions. Therefore, Goal #3: reviewing and updating job descriptions.

I am of the opinion job descriptions are “living documents,” growing and changing as the employee grows in their career and development. One size job descriptions does not fit all! A newbie veterinary technician’s duties are different than that of a seasoned veterinary technician. Same goes for receptionist and veterinarians. Once the newbie has a couple of years under their belt, their passions and professional goals will be defined; reflected in their performance reviews and upgraded job description. This document is updated to accurately reflect their passion, education, advanced skill set and dedication to client service. Continue reading

Reflect 2012 and Create 2013

On vacation with my sweetheart, friend and confidant. I thank him, daily.

Feel free to share with family/team to Reflect and Create

Reflections of 2012
Before we move into the New Year, physically and symbolically, it is a good idea to reflect on the past year, and then generate new promises and ideas for the New Year. Fill these out after recalling the past year’s events and experiences. Then create 2013 with full intent of love and self-acceptance.

What was your biggest triumph in 2012?

What was the best advice you gave yourself? Continue reading

Continuing Education, how do you choose?


Learning is Exhausting!

There is an overwhelming amount of learning to be had!

Your Continuing Education (CE) choices include, but are not limited to: Online courses, state conventions, industry publications, powered-up weekend programs, wet-labs, national conferences, and much more. Truly, there are so many ways for veterinarians, technicians, and managers to maintain their CE. Licensed veterinarians, certified practice managers, and credentialed veterinary technicians may be required to maintain CE and keep records of courses. How do you choose and is there a method to the process? Continue reading

Time Management Tips

You may walk into the door of your office feeling overwhelmed within the first moment.

Time flies, manage your time wisely.

Know that there is help! By consciously focusing on a few tips you may BE and FEEL more organized and efficient.

Following are Time Management Tips you may find beneficial:

1. Utilize Technical Tools, such as Google Calendar, to synchronize your work, personal, and financial stewardship calendar. Download to your cell phone and share events on your website.

2. Unclutter Your Work Space. Get really “down-’n'-dirty” on a monthly basis, throwing away papers, deleting unnecessary emails, filing or scanning papers worth keeping. Consider going “paperless.”

3. Plan your day the evening before to hit the office running, prioritizing tasks in the morning and re-evaluating mid-day. Organize your work week and schedule yourself “catch up time” a couple times a week.

4. Include Relationship Building on your “to-do list.” Networking with colleagues and keeping in touch with friends is good for  your work and personal life. Never underestimate the power of networking–extremely valuable!

5. Schedule Breaks and Vacations for a mental, emotional, and healthy “time-out.” Reserve this time to be unplugged from your phone and interruptions. Allow yourself to relax, rejuvenate, and regroup with the things that are near and dear to you.

What additional tips can you offer? Please post your comments and let us know how you plan your day, utilize technology, or where you recently took a vacation.

Cheers, RR

Disaster Planning is for Veterinary Hospitals, too!


Disasters come in all shapes and sizes. How has your team prepared?

“Quick, there’s a fire, call 9-1-1!” The very thought of a disaster within your veterinary hospital must bring shivers to your spine. Those who have experienced it wish they never had and those who prepared for it are grateful they did!

The Institute for Business and Home Safety ( estimates that 25 percent of companies are unable to reopen after a major disaster. Unfortunately, tragedy strikes, and only then do most businesses consider the importance of disaster planning and emergency preparedness. Continue reading