I recommend you view this and think of the fact that the veterinary community is largely Introverts (60-70%, myevt.com). Absolutely enlightening. Allow for more solitude and inner-reflection when asking your veterinary team for their input.
You may find it difficult to get your team on the same page when it comes to presenting a professional, consistent image at your veterinary hospital. You are not alone in this endeavor! Managers ask me about motivating their team, knowing how to engage them and what makes them work together as a team. A lot of times my answer is simply, “Have you asked them?”
Building a culture which allows for open dialog, problem solving and engagement seems to elude a number of managers. Please read a recent article created for My Exceptional Veterinary Team: How to Discuss Professionalism with Your Team.http://www.myevt.com/columns/how-discuss-professionalism-your-team
I strongly suggest, with the ENTIRE team, the week before you set down to create and initiate a professionalism policy or guidelines, you lead with the following exercise, which you can download from GoalInstitute, a Professionalism Quick Test: http://www.goalsinstitute.com/professionalism-quick-test.php
Make this exercise fun, lively and light. Put up a flip chart, grab colorful markers, ask your team characteristics or traits of a professional. Then have them fill out the Quick Test. Lead by example and explain your score (I came in as TOLERABLE, offering a large opportunity for improvement) and how you plan on improving your score over the next couple of weeks. Ask if someone else is willing to share their thoughts and ideas for improvement.
You will also find a Team Development Worksheet with MyEVT’s article. Use it for various other topics, both low and high risk topics. Start out with rather simple exercises (dress code, parking etiquette, etc) and move onto more challenging topics (smoking policies, socila media guidelines, etc).
The point is, LISTEN to your team, ask them what they want guiding their daily directions and offering help in the creation and discipline of issues that directly effect them. One common trait found amongst GREAT LEADERS, they were GREAT LISTENERS!
Cheers, here’s to your team creating their own guidelines for professionalism! RR
You ever been in this predicament; time to take an x-ray at your veterinary hospital and you are asked, again, to restrain an unwilling dog without sedation, the lead gloves have puncture holes in them, the thyroid collar hangs to your chest because the velcro is no longer sticky and the apron drapes to your knees because it is torn 2/3rd of the way down the length of it. Sounds familiar? As you read the following PDF you will learn you are not alone. http://avmaplit.com/uploadedFiles/AVMAPLIT/Publications/Safety_and_Loss_Control/Top%20Ten%20OSHA%20Violations.pdf
If you do work at a veterinary hospital with these violations, please bring the article to the owner’s/manager’s attention. Your safety is important and there are rules, laws and regulations in place to protect you from harm!
Your team will benefit from your energized meetings when you apply a few tips from Steve Jobs. Even though you are speaking with your team, they too need to see and understand your passion to grab onto your ideas, concepts, programs and policies.
View this informative video, write down at least two “gems” and incorporate those tips into your meetings or classroom presentations. Add flare, give them direction, increase their participation and engage them.