Yes, your team has untapped potentials! When was the last time you sat down with your greatest assets and asked each of them what their professional focus can be? This is very different than your performance review, although the two can be discussed at the same time.
During the day, as duties are performed to a defined level of excellence, there are opportunities for learning, supporting and enhancing skill sets. The majority of the time, tasks are completed to the highest of standards. Be sure to catch your team when they are performing well and thank them for their efforts.
During the few cases when a task is not generated to a high stadard or defined expectation, that is the time for a teaching moment. Managers and leaders are encouraged to offer advice in correcting the situation, at an appropriate time (relatively quickly). In this manner, when performance reviews are given, the conversation can be around BIG IDEAS, GOAL SETTING and CAREER DEVELOPMENT.
In and around those conversations, your team can access untapped potentials.
You may consider using the Career Road Map (in the body of the Blog) to help direct the discussion.
Career Road Map
Name______________________________ Date _________
Vision of the future
What it is I want to be doing in my career? ____________________________________________________________
How long will it take me to get there? ____________________________________________________________
Obstacles I need to overcome? ____________________________________________________________
Those supporting me in my professional development/mentors
Benefit to the pet :______________________________________________
Benefit to the pet owner:__________________________________________
Benefit to the veterinary practice:____________________________________
Benefit to me, once I achieve my professional goal:______________________________________________________
Specific (give it a title) ____________________________________________________________________________
Measured (what does the outcome look like) ____________________________________________________________________________
Attainable (brainstorm all aspects to completion, equipment needed, financial cost)
Realistic (skills needed to achieve goal, classes required) __________________________________________________________________________
Timely (beginning, middle and end timeline)
Date started________ Middle review (1)__________________
Middle review (2) _______ Completed date ___________________
Manager/Veterinarian ________________________ Date ________
Team member ______________________________ Date ________
Celebrate Achievement by (e.g., throw a party):_________________________________________________